FAQs

Our charge is dependent on the stitch count of the final digitized design file, or according to the flat rate.

See pricing:

Digitizing prices.
Vector prices.

The image formats we accept for embroidery digitizing are;

BMP, DXF, EMF, EPS, GIF, JPEG, PCX, PNG, PSD, TIFF, WMF and PDF.

If you have a source image in other format than the aforementioned, please contact us before going through with the ordering process.

We provide the following Embroidery formats;

CND, CSD, DSB, DST, DSZ, EMB, EMT, EXP, HUS, JEF, KSM, PCD, PCQ, PCS, PEC, PES, SEW, T01, T03, T04, T05, T09, TAP and XXX.

Unless instructed to do otherwise, we will mail your digitized logos in DST format. We will also send a sewout image via email, for your consent before sending the actual digitized file.

Before placing any order for other than the mentioned format requirements, please contact us right away and our diligent digitizers will be more then elated to help.

Following embroidery machines follow the formats provided by us;

Tajima, Barudan, Melco, Toyota, Zsk, SWF and Happy.

We are known for having the fastest turnaround within the industry, digitized designs within 3 – 12 hours of the order being placed. For rush orders, your design can be provided to you within the 1 – 8 hours of being order being placed with all the required information.

You can send us existing sew outs, pictures, drawings and sketches or can also send us an image of your logo scanned from business stationery or other such sources.

We try our best to give you a price estimate within the 12-24 hours of the quote request received and also if we have the artwork and all pertinent the information from your side.

The quote is valid for 30 days, from the day it was provided.

Yes you can set up payments plan ranging from 2-4 weeks payment plans.

You can place an order by email directly at

You can pay us by Debit/Credit cards from the following vendors, Visa, MasterCard, American Express, Discover Card and even PayPal account. For more options, contact us directly.

You can call us for checking the progress of your order.

You will receive the digitized embroidery file within 12-24 hours of the order being placed (if given enough instructions to start the process right away).

Once your digitized or vectorized files are ready, we’ll send it back to your same email with which you place that order.

Changes can be made to existing digitized embroidery files.

Yes, revision of files are 100% free.

Yes, we will try to clean it up to be used within the digitizing process.

Yes, it is possible.

As soon as the payment is received, a confirmation email is sent to the customer acknowledging the payment.

Time depend on the design submitted to either digitize or vectorize and complex designs would definitely take longer than the simpler designs, however customer is made aware about the approximate time when he or she submits their design.

Yes, all the digitized designs go through testing phase, including test embroidering, of which a sew out is also provided to the customer (for edits only).

Yes, your logo or design can be digitized for the lettering section only.

We accept orders in any size, big or small.

Yes, our embroidery digitizers and expert support staff will be glad to advise and help you in any way possible.

Yes, you can request slight variations of your digitized embroidered designs.

Certainly, if there is no editing or test stitching required for the additional size(s), then you can request additional sizes at no extra charges.

We deal with both small and bulk orders.

Yes, we accept vector format artwork for embroidery digitizing as well.

You can ask for a refund for any digitization or vector project within a month.

We only offer refunds for the designs with bad embroidery/print quality.