FAQs

On what criteria do you charge each digitized embroidery design?

Our charge is dependent on the stitch count of the final digitized design file, or according to the flat rate.

How much do you charge for your embroidery digitizing services?
What artwork format do you accept for digitizing any embroidery design?

The image formats we accept for embroidery digitizing are;

BMP, DXF, EMF, EPS, GIF, JPEG, PCX, PNG, PSD, TIFF, WMF and PDF.

If you have a source image in other format than the aforementioned, please contact us before going through with the ordering process.

What file formats will and can my digitized designs be provided in?

We provide the following Embroidery formats;

CND, CSD, DSB, DST, DSZ, EMB, EMT, EXP, HUS, JEF, KSM, PCD, PCQ, PCS, PEC, PES, SEW, T01, T03, T04, T05, T09, TAP and XXX.

Unless instructed to do otherwise, we will mail your digitized logos in DST format. We will also send a sewout image via email, for your consent before sending the actual digitized file.

Can you provide other digitized formats?

Before placing any order for other than the mentioned format requirements, please contact us right away and our diligent digitizers will be more then elated to help.

Which embroidery machines support the formats provided by you?

Following embroidery machines follow the formats provided by us;

Tajima, Barudan, Melco, Toyota, Zsk, SWF and Happy.

How long does it take to digitize my logo design?

We are known for having the fastest turnaround within the industry, digitized designs within 3 – 12 hours of the order being placed. For rush orders, your design can be provided to you within the 1 – 8 hours of being order being placed with all the required information.

What kind of artwork should I submit to get a free quote for embroidery digitizing?

You can send us existing sew outs, pictures, drawings and sketches or can also send us an image of your logo scanned from business stationery or other such sources.

How long does it take to get a quote for embroidery digitizing?

We try our best to give you a price estimate within the 12-24 hours of the quote request received and also if we have the artwork and all pertinent the information from your side.

For how long is the validity for the quote provided?

The quote is valid for 30 days, from the day it was provided.

Can I set up a monthly payment option plan?

Yes you can set up payments plan ranging from 2-4 weeks payment plans.

How do I place an order for custom digitizing of my logo or designs?

You can place an order by email directly at

In what ways can I make the payment?

You can pay us by Debit/Credit cards from the following vendors, Visa, MasterCard, American Express, Discover Card and even PayPal account. For more options, contact us directly.

Can I follow the progress of my order?

You can call us for checking the progress of your order.

How long will it take to get my digitized embroidery design?

You will receive the digitized embroidery file within 12-24 hours of the order being placed (if given enough instructions to start the process right away).

How will I receive my digitizing embroidery file?

Once your digitized or vectorized files are ready, we’ll send it back to your same email with which you place that order.

Is re-digitizing or editing of digitized files possible?

Changes can be made to existing digitized embroidery files.

Are revisions for digitized files free?

Yes, revision of files are 100% free.

Can you make use of rough artwork?

Yes, we will try to clean it up to be used within the digitizing process.

Can you copy embroidery design off of a garment?

Yes, it is possible.

How will I know that you successfully received my payment?

As soon as the payment is received, a confirmation email is sent to the customer acknowledging the payment.

Why was my design not completed within the advertised or informed time?

Time depend on the design submitted to either digitize or vectorize and complex designs would definitely take longer than the simpler designs, however customer is made aware about the approximate time when he or she submits their design.

Is my logo design embroidered and tested before delivery?

Yes, all the digitized designs go through testing phase, including test embroidering, of which a sew out is also provided to the customer (for edits only).

Can I have only lettering in my embroidered logos?

Yes, your logo or design can be digitized for the lettering section only.

What is the minimum size requirement of the artwork?

We accept orders in any size, big or small.

Do you offer free consultation about embroidery digitizing?

Yes, our embroidery digitizers and expert support staff will be glad to advise and help you in any way possible.

Can I request variations of my digitized embroidered designs?

Yes, you can request slight variations of your digitized embroidered designs.

Can I request multiple sizes of the embroidery digitized file?

Certainly, if there is no editing or test stitching required for the additional size(s), then you can request additional sizes at no extra charges.

Do you take small orders or only large orders of embroidery digitizing?

We deal with both small and bulk orders.

Can I submit vector format artwork for embroidery digitizing?

Yes, we accept vector format artwork for embroidery digitizing as well.